5 Factors to Consider in a Disability Care Service Provider

Disability is a diverse and complex concern. However, people with disabilities share much in common—they need the same level of support regardless of their disability. In Australia, 4.3 million people have disabilities and getting a quality service provider is now more accessible due to the support provided by NDIS. However, in choosing a disability care provider, which factors should you consider?

Millennium Disability Care
Updated
September 18, 2021
·
3
Min Read
Table of Contents

Disability is a diverse and complex concern. However, people with disabilities share much in common—they need the same level of support regardless of their disability. In Australia, 4.3 million people have disabilities and getting a quality service provider is now more accessible due to the support provided by NDIS. However, in choosing a disability care provider, which factors should you consider?

In choosing a disability care provider, which factors should you consider?

1. NDIS-Accredited

The National Disability Insurance Scheme (NDIS) is a type of assistance provided to Australians who have a permanent and significant disability. There are 4.3 million Australians who have disabilities, and for most of them, through NDIS is the first time they’ll receive the disability support they need.

Because it is relatively new, some providers have a better understanding of it than others. Therefore, it is crucial to find and choose a service provider that honours the scheme and can give a bit more information on what you need. Some providers can also meet with clients and assist them in NDIS planning meetings, getting the best out of them.

2. Clear Service Agreements

A service agreement helps explain how service providers will support their patients and clients along with their NDIS plan. It is crucial to seek professional help from a service provider with easy-to-understand service agreements to avoid confusion and misunderstanding. The service provider you go to should identify which support will be provided, its cost and the payment method that can be used.

A straightforward service agreement not only assures you of excellent service but also prevents setting proper expectations of what you get for what you pay for. In a service agreement, both parties can work through specific expectations and work things out for the amount paid for the service. It is also a way to set clear and measurable guidelines and allow a level of accountability.

3. Disability Support Specialisation

Not all NDIS providers specialise in disability services for both children and adults. Some providers only provide specific types of support. However, people can choose a service provider that ensures comprehensive care. It is also possible to seek assistance from various service providers based on your needs. But that would require a separate service agreement for each provider and might take some time to accomplish.

4. Customer-Centred Service

Choose a service provider that helps you get the support you need. Moreover, it’s essential to pick a provider that listens to you, understands your goals and is willing to work with you to achieve them. Never settle for a provider that will only help you because you’re paying them. Instead, choose a provider that will make every effort to make you feel better, supported and helped regardless of how complex your situation or request is.

5. Follows the Law

The service provider you should go to should follow the terms of business set by NDIS and the national quality and standards. There is a massive possibility of selecting a non-NDIS registered provider, making it difficult to protect yourself and assert legalities in case a mishap occurs. Aside from choosing a service provider that suits your needs, select something that assures clients of the appropriate level of quality and safeguards.

Conclusion

A disability is not a reason to not achieve something in life. By having NDIS for support, more individuals with disabilities in Australia get to live their best lives. Before settling with a care provider, make sure to review all factors that affect the decision-making process and go with what you feel is right.

At Millennium Disability Care, we have all Australians with disabilities covered. We provide a wide range of disability support services throughout Melbourne and Brisbane. Contact us today to find out more or to make an application.